Yesterday I saw several tweets about a New York Times piece by a John Metcalfe on Twitter’s spelling, usage and grammar vigilantes, “The Self-Appointed Twitter Scolds.”
“A small but vocal subculture has emerged on Twitter of grammar and taste vigilantes who spend their time policing other people’s tweets — celebrities and nobodies alike. These are people who build their own algorithms to sniff out Twitter messages that are distasteful to them — tweets with typos or flawed grammar, or written in ALLCAPS — and then send scolding notes to the offenders. They see themselves as the guardians of an emerging behavior code: Twetiquette.”
One blawgger I follow on Twitter called it “douchiquette.”
Notwithstanding, to borrow a phrase from the “fellow traveler” handbook, while I don’t agree with their methods, they do have a point.
Back in March I wrote a post inspired by National Grammar Day (March 4th).
“Yes, there was some adolescent know-it-all-ism in there too, but over time I came to realize that grammar — like manners — is ultimately about making people feel comfortable. So even now, in the age of 140-character, thumb-typed communication, attention to spelling, usage and grammar are valuable because they make for clear, easy and enjoyable reading, and they inform the way others perceive your personal and professional brand.
- Sloppy writing conveys inattention to detail. What does that say about the quality of the product or service you’re selling?
- Glaring mistakes trip the reader or listener, and distract them from your message. A few days ago I was reading a post by a relatively well-known law marketing blogger and encountered the phrase “for all intensive purposes” — and that’s all I remember about it.
- Tolerances vary widely. Even if some — or even most — friends and business associates don’t care about spelling, punctuation and the occasional mangled sentence, some will. Is irritating or alienating even a small fraction of your clients due to lazy communication an acceptable loss?
For the record, I don’t profess to be a grammar expert or master prose stylist, and I am certain that martinets in the gotcha brigade could pick this post to pieces. Rather, for very concrete business reasons I am advocating vigilance and continual improvement in written and oral communication. Presentations and writing are products. Regardless of the power of your ideas, the color, fit and finish also matter, because they differentiate and distinguish your brand.”
And as the Twetiquette griefers have demonstrated, there’s an app for that.