Grammar Rules (That’s a Complete Sentence)

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The following post first appeared in 2010:

Yesterday was National Grammar Day – “March Forth” is the punny slogan/mnemonic — and while the well-ordered, fastidious nationwide observations should have tipped me off, I missed it. Notwithstanding, here’s my short meditation on the enduring utility and necessity of speaking and writing well.

Many logophiles and armchair grammarians of a certain age have a special affection for the old Reader’s Digest feature “Toward More Picturesque Speech.” As a child, for me it was not just a vocabulary building exercise to spice up my school essays, but also the start of a lifelong adventure, in the way that all serious collectors and connoisseurs relish the search for, discovery and display of rare and exquisitely crafted items.

Yes, there was some adolescent know-it-all-ism in there too, but over time I came to realize that grammar — like manners — is ultimately about making people feel comfortable. So even now, in the age of 140-character, thumb-typed communication, attention to spelling, usage and grammar are valuable because they make for clear, easy and enjoyable reading, and they inform the way others perceive your personal and professional brand.

  1. Sloppy writing conveys inattention to detail. What does that say about the quality of the product or service you’re selling?
  2. Glaring mistakes trip the reader or listener, and distract them from your message. A few days ago I was reading a post by a relatively well-known law marketing blogger and encountered the phrase “for all intensive purposes” — and that’s all I remember about it.
  3. Tolerances vary widely. Even if some — or even most — friends and business associates don’t care about spelling, punctuation and the occasional mangled sentence, some will. Is irritating or alienating even a small fraction of your clients due to lazy communication an acceptable loss?

For the record, I don’t profess to be a grammar expert or master prose stylist, and I am certain that martinets in the gotcha brigade could pick this post to pieces. Rather, for very concrete business reasons I am advocating vigilance and continual improvement in written and oral communication. Presentations and writing are products. Regardless of the power of your ideas, the color, fit and finish also matter, because they differentiate and distinguish your brand.

Getting Started in Legal Blogging: Selling Door-to-Door

I spent a recent morning  discussing legal social media with a client who, on her firm’s behalf, is just learning the ropes of blogging. One of our objectives was to develop a list of tactics that would answer management’s inevitable question, “What are we doing to drive traffic to our blog?”

We talked through the full gamut of mandatory technical levers — keyword research, SEO, SEM, linking strategies, search-optimized content — but kept coming back to the same conclusion: There are no shortcuts. It’s about hard work and building credibility post by post, comment by comment, response by response. What Jay Baer described as “hand-to-hand combat for eyeballs.”

Yes, first and foremost you need to have plenty of useful and/or entertaining content on your blog, but just setting up your tags and trusting that search engine spiders will take the bait is not going to ramp up your traffic and subscriber base.

SHOW INTEREST AND BE INTERESTING

The most direct and effective means of driving quality traffic and subscriptions to your blog is by posting comments and engaging in discussions on other blogs - Regularly contribute to the comment threads of blogs that a) attract frequent comments and exchanges by individuals in your target audiences or b) are written by individuals you’ve identified as key influencers/referral sources even if they don’t have a large following or active comment streams.

And be persistent:

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Wit and Wisdom: Communicating Your Brand Through Visual Style and Tone

In Amber Naslund’s recent cri de coeur post on 9 Social Media Topics that Need to Die, ”Content is King” is #6 on her hit list:

“Like hell. Creating content is not what wins you the prize. It’s not enough to write something, or populate a blog, or create a video. Content is worth precisely ZERO until it’s being found, consumed, and then used to do something. It needs to drive people to action – sharing, buying, building, interacting.”

Stated like a true marketer :)

My one corollary to that axiom is that meta-content like style, tone and brand relevance is subject to the same imperatives.

Marcus Roland’s Twitter profile describes his firm, Roland Legal PLLC, as “A virtual Lexington, Kentucky based workers’ compensation law firm — a different kind of law firm for a different kind of world.” The meaning and impact of that positioning statement is immediately evident when you land on the home page of Ouch!, the firm’s blog.

From the logo/title graphic treatment in the banner — part slapstick, part Apple “silhouette people” ad — to the clean, straightforward layout and content, the impression is witty, smart and accessible. Whether you read its posts or not, just scanning the blog makes a distinct impression, fully expressive of the firm’s brand. In this case, the “action” that it “drives” people to is a gut-level decision about whether this is a firm you want to learn more about.

What I admire about Roland’s approach to the blog is that, in addition to its uniqueness, it conveys a clear, integrated approach that animates the firm’s positioning. We’re all familiar with the “we’re tough…we fight for you…we’re passionate…we demand justice” approach to plaintiff law marketing common to most TV ads. Roland’s blog tells AND shows how the firm is different.

Everybody’s Talking at Me: Intro to the ROI of Listening

It was only a matter of time before the gasoline of prolix, marketing-minded attorneys encountered the lighted match of social media…

BOOM…the blawg explosion. From partners to associates, marketing managers to wordslinging paladins, law firms are investing intellectual and financial resources into virtual megaphones — official firm blogs, personal blogs, Twitter, LinkedIn and Facebook. Authoritative voices competing to be heard, and once heard, followed.

But now that we’re a couple of years into law blog mania, the microphone-hogging alpha dogs can’t seem to figure out why they don’t have more followers. Within the blawgosphere, while everyone’s talking, it’s not clear that many people are listening.

“Listening” is one of the central tenets of the social media movement. Search engines and ”thought leaders/influencers” of the medium award both technical and style points to bloggers who demonstrate interest in ideas and insights beyond their own through well-integrated external references and links.

As Chris Brogan noted in his series on the social media toolkit:

“Social media tools are a great way to get the word out about your passions, your interests, the company’s latest products, but we tend to rush right into the “speaking” side of the toolbox without giving much thought to the “listening” part. Knowing what people are saying about you, your competitors, and your industry as a whole are just as important as blogging and making good video.

It’s interesting to note that companies will spend anywhere from $20,000 to $150,000 on a good website design, but will fail to implement even the most rudimentary listening tools to move their capabilities to understand the impact of such a site beyond the realm of hits and clicks.”

In addition to the benefits Brogan cites, blawggers who actively listen to online conversations and communities can:

  • Identify and engage with potential partners;
  • Target firms and organizations you want to engage with for referrals;
  • Conduct background research for business development; and
  • Discover potential causes of action.

I’ll discuss each of those marketing applications in upcoming posts. Thoughts? Best practices to share?

Blogs on the Back Burner

There’s a very interesting article this week on the Wisconsin Law Journal site exploring why some longtime legal bloggers are posting less frequently — sometimes going weeks or months between posts.

Are they lazy? Lousy? Quitters? Or worst of all, apostates?

To me they seem like smart marketers attuned with the best channels for their time and financial resources.

There are several very sound reasons to cut back or otherwise shift gears on your blogging output:

  • The blog has plateaued or hit a point of diminishing returns for business development purposes.
  • Business development objectives have been met and can be leveraged through other means/platforms with less effort.
  • Subscriptions, pageview stats and other performance metrics can be sustained with fewer posts.
  • The blogger has more than one blog to maintain.
  • It’s not performing optimally and needs retooling/reconcepting.
  • It’s become a vampire, draining precious time and money.
  • Other social media platforms (e.g. Twitter, Facebook groups) are more productive/interesting/engaging.
  • It’s not fun anymore.

The net takeaway here is that the tapering off of post output by people who’ve been at it a long time, some with notable success, does not mean that blogging as a business development tactic is in trouble or that the bloggers themselves have lost their mojo. By design or default, their social media habits/mix have evolved.

And that’s…OK :)

Could Social Media Expertise Help Law Grads Get a Job?: Four Student Bloggers to Watch

A story in yesterday’s Wall Street Journal  examined the less-than-rosey employment picture facing current and aspiring law students.

“The situation is so bleak that some students and industry experts are rethinking the value of a law degree, long considered a ticket to financial security. If students performed well, particularly at top-tier law schools, they could count on jobs at corporate firms where annual pay starts as high as $160,000 and can top out well north of $1 million. While plenty of graduates are still set to embark on that career path, many others have had their dreams upended.

Part of the problem is supply and demand. Law-school enrollment has held steady in recent years while law firms, judges, the government and other employers have drastically cut hiring in the economic downturn.

Allan Tanenbaum, chairman of the ABA Commission on the Impact of the Economic Crisis on the Profession and Legal Needs, who was interviewed for the story, noted that the average law-school debt for students is $100,000, and in the current job market, many “have no foreseeable way to pay that back.”

So while those stats might discourage potential law school applicants, current students are — as they say in poker circles — pot committed. Despite murky prospects, they’ve already invested too much to walk away.

Enter the law student bloggers.

Think about it: Law firms are just now wrapping their heads around online social networking and marketing, and grappling with how to develop those capabilities. In a crowded applicant pool, social media skills are going to be an important differentiator.

Probably the most famous student blawgger exemplar is Rex Gradeless of  the Social Media Law Student blog, who built a large a loyal following through advocacy of technology innovation in the practice of law. I thought it might be interesting and useful to start looking for other student voices and other approaches that exhibit aptitude and passion for the medium.

A few of my picks for “Law Student Blogs to Watch”:

Tax Docket (Joshua Landsman) - Congratulations are in order. According to a May 4 tweet, this week Landsman took his last exam and finished his J.D. at the University of Florida College of Law. A pop culture-inflected take on the dryest of topics. Tax info served up with music and celebrity gossip.

Law Student at Last (Anonymous) – An L1 “non-traditional” law student in Chicago. A candid, readable journal of what it’s like to balance work and family while pursuing a dream.

“Problem is, my husband is not on board.  He, in fact, believes my choices are harmful to our kids and our marriage!  I get that being away so much makes life harder for him and I appreciate all he’s taken on to make this work, but I also believe I am showing my kids that nothing is impossible and it is important to go for your dreams.  My daughter, especially, needs to see a woman succeeding at something that is really really hard!  I hope my marriage can make it, but if it doesn’t, it was going to fall apart without law school.

So, we shall see – it will be an interesting 3 years!!!”

Dennis Jansen (Eponymous) – University of Minnesota law student and urban explorer/commentator. Probably the most progressive blawg I’ve come across — Edgy/interesting graphics. Engaging. Irreverent  but smart. Urban/urbane. Lots of useful links, well organized.

Excerpt:

The problem with my international tax law class is that it is far more regulation dense than my corporate tax law or basic federal tax law courses. Things also tend to get “mathy.” Ick.

The Reasonably Prudent Law Student (Huma Rashid) – Blogs about law school experiences,  fashion and writing (legal writing, critical theory, essays and fiction). Pivots from a post on “Vintage Finds At Tulle for Under $50″ to an illustrated pyromania-themed meditation on final exams.

So mad skills, right? (Do people still say that?)

For additional recommendations on student blawggers, check out the winners of Clear Admit’s first “Best of Blogging Awards,” announced earlier this week.

Blogs Aren’t Magic: What South Park and SNL Can Teach Us About the Follies of Social Media

We can learn a lot about the pitfalls of law firm social marketing from satirical television shows.

It seems that any discussion of law firm marketing these days begins with “You gotta get a blog!” (a la the Saturday Night Live “Chandeliers” skit).

Lawyer blogs are classy, smart, cutting-edge, convey status and make a statement. “OK,” you say, “I’ve launched one. What now?” A few weeks ago I saw an actual LinkedIn post that posed the question, “How do I convert my blog subscribers into clients?”

How indeed.

There’s a lot of rhapsodizing in legal marketing circles about social media as the new PR, and the power of blogs to generate speaking opportunities, media coverage, new business leads and new clients, but painfully little specific discourse on the mechanics of how it works. South Park skewers that business model elision in the famous “Gnomes” episode:

  • Phase 1: Collect underpants
  • Phase 2: ?
  • Phase 3: Profit

The fact of the matter is, blogs perform a lot of very important marketing tasks very well. They can:

  • Make it easier to be found by potential clients (aka SEO).
  • Efficiently organize and display information.
  • Demonstrate capabilities and expertise.
  • Convey a sense of who you are, how you think and how you work.
  • Provide a mechanism for contacting you.

What they don’t do so well is:

  • Get the right information in front of the right person at the right time.
  • Follow up.
  • Persuade.
  • Identify new opportunities or paths for advancement.

In other words, blogs can’t close the sale. They can make marketing more effective and efficient, but that only goes so far.

  • Journalists and bloggers still need to be motivated, engaged and informed through PR outreach.
  • Potential clients still want to meet you in person or at least talk to you in real time.
  • Conference organizers still need to be persuaded that attendees will find you interesting and your presentation valuable.

So while magical — kind of like the iPad — blogs are not magic. You still need magicians to make them work. 

 

Wolfe Law Group Uses Social Media to Walk the Talk of Passionate Client Focus

I love a good case study, particularly when it demonstrates the integration of strategy and tactics. A tweet this morning by Scott Wolfe Jr. alerted me to an excellent one.

Let’s start with the tweet itself:

“New Blog Post: Celebrating Our 5th Year Blogging – Simplified Look and Free Construction Resources http://bit.ly/aqySsO

  1. It’s good practice to alert your Twitter followers to new content on your blog.
  2. Five years blogging is pioneering, even for tech blogs. For a law blog it borders on visionary — and as the saying goes, it ain’t braggin’ if it’s true.
  3. The message telegraphs tangible end-user benefits.

Of course I clicked through. They had me at “simplified” and “free.”

The post outlining the key improvements to the Construction Law Monitor was refreshingly clear and concise, and powerfully reinforced the firm’s unique value proposition:

“Our firm is fanatically focused on two things: construction & you. We center our practice
on serving those in the construction industry, and unlike representation you might have
encountered in the past, Wolfe Law Group is concerned about results, because we’re
concerned about you.”

Nice words, but how does that translate into action? Through a sophisticated, well-executed integrated social media strategy. Not just their own blogs – they have eight – but also through tools like a free comprehensive database of construction law blogs across the world, free legal guides on Avvo, free forms and documents on JD Supra and free presentations on SlideShare.

If you are new to social media, this is how it’s done well. Major consumer brands could take a few lessons.

Law Firm Blogs: Why You Don’t Need a Website

Over the past several weeks I’ve noticed numerous tweets announcing small and solo law firms launching or relaunching their Web site. In turn, I took greater notice of the commonplace and repetitive exhortations from Web-design-firms-cum-online-marketing-experts to optimize SEO on your law firm website.

Taken together, these episodes have me wondering, “Why?”

I’m not arguing that websites are obsolete, or questioning SEO — to the contrary — but rather, I am wondering why expensive, complex, static websites are still so entrenched and central to the online marketing and identity of solo and small firms. The best explanation I’ve come up with is 1) conformity and 2) habit. Websites are virtual “shingles.” EVERYBODY has one. If you’re in practice, you must have a website to show you’re legit and to help people find you. As a result, blogs usually are undertaken in addition to — not instead of — websites. No wonder, then, that social marketing for law firms is viewed as an additional expense and resource strain.

But there’s another way to look at it: You don’t NEED a website.

Law firm blogs meet the same key functional objectives as websites – aka brochureware — at a fraction of the cost. They are dead simple to set up and manage, they look professional and they have the critical advantage of dynamic content.

Publishing company HarperStudio asked fans of its blog that same question when it began contemplating how best to elevate its online marketing and community-building strategy:

“Why do we ‘need’ a website? We’ve been looking at proposals for hundreds of thousands of dollars, and I am still not clear what we would accomplish with a website that justifies that amount of money. I certainly understand the difference between their functions [blogs and websites], just not the ROI.

Nearly everyone who’s opinion on the matter I highly regard says we need one. Certainly the companies we’ve looked into hiring say yes. And yet no one seems to be able to explain to me ‘WHY’ in a way that makes sense to me.”

A few months after asking followers for their opinions, HarperStudio announced its decision:

“Your comments to the question were AMAZING. I read and used every one. The result is that we decided to forgo the expensive website and instead build a WordPress site….The whole thing came in under $10,000. It’s easily maintainable by all of us and our authors. We hope it’s a fun place to hang out. It’s a work in progress.”

Marketing blogger Trish Jones begins her case in support of blogs over websites with a key point:

“First of all, I need to make this ultra clear … a blog IS a website. In fact, I want to take that a stage further and say that blogs are “dynamic” websites. You can have pages on a blog and, with some of the great blog software on the market today, it can sometimes be difficult to tell some blogs and websites apart.”

My own elevator pitch for the advantages of blogs goes something like this:

  • Operational: Even non-technical people can set up a creditable blog through providers like WordPress, TypePad and Blogger in less than an afternoon — for free and by themselves — and maintain/update it just as easily.
  • Financial: Basic blog packages and hosting are free, but even custom design and hosting costs a fraction of what’s required for a full-blown website.
  • Functional: Blogs are more than narratives. They incorporate tabbed pages just like standard websites.
  • Aesthetics: Very attractive, readable themes are plentiful and available for free; customized/branded themes are very affordable.
  • Agility: You can add, delete and update blog pages by entering text into forms on the fly, while Web pages need to be programmed and tested before being published.
  • Marketing effectiveness: Dynamic content like blog narratives and comments give followers a reason to follow and continually visit a blog, and — this is important — search engines index blog content more quickly than website content.

Standard websites are still the way to go if the required functionality and/or user experience is complex:

  • Dropdown menus
  • Numerous and complex groupings
  • Complex branching and cross-referencing
  • Microsites
  • Sophisticated graphics and multimedia
  • Forms
  • Downloads

So while they are still useful and necessary for some purposes, fully featured websites don’t need to be the default setting for law firm online branding and marketing any longer.

No More Excuses: Texas Bar Journal’s Social Media Primer Provides Much-Needed Nudge

In a conservative profession bound by strict codes of conduct concerning solicitation of business (aka advertising and marketing), it’s easy to avoid or postpone innovation.

That’s what makes the March issue of the Texas Bar Journal about social media so interesting, helpful — and slightly provocative. I say provocative in the sense that in an understated way, it almost dares the profession to find ways to apply new tools in the practice and business of law.

The whole issue is a keeper, but of particular interest to me is an instructive overview by Debra Bruce of how the Advertising Review Committee’s Interpretive Comments help clarify how the Texas Disciplinary Rules of Professional Conduct apply to social media. Bruce does an admirable job of balancing reassurances and cautions:

LinkedIn profiles – You probably don’t have to file for pre-approval with the Advertising Review Department as long as you’re not overtly soliciting business.

” Using social media to build and enhance relationships and to engage in discussions about topics of interest can be distinguished from advertisement or solicitation.”

And if you’re not sure, file your profile for pre-approval and you will be deemed compliant.

Blogs - They’re fine, as long as the content is editorial, informational, educational or entertaining, and not false, misleading or deceptive ( or a solicitation for business, of course).

“[Indeed,] blogs have become a useful form of communication for attorneys to get information out about subject matter or events relating to their area of practice.”

Videos – Just as with blogs, keep it informational, truthful and not promotional.

User-Generated Content – UGC — ratings, reviews and recommendations — is the hot spot of social marketing for consumer goods, but poses unique challenges for lawyers. While Texas allows the use of testimonials for lawyers, you’d be well-advised to screen LinkedIn recommendations before they get posted for public view.

“For example, Rule 7.02(4) prohibits comparisons to other lawyers’ services, unless substantiated by verifiable objective data. Therefore, if your client enthusiastically reports that you are “the best trial lawyer in town,” you will need to diplomatically as for a revision before publication.”

Bruce ends her article with a key insight and simple advice:

“In summary, some lawyers may be rusty in their recollection of the advertising and solicitation rules because they normally rely on traditional one-to-one networking for client development. As you venture into social media, it’s a good time to give a fresh read to Part VII of the Texas Disciplinary Rules of Professional Conduct to help you recognize novel issue you may not have encountered.”

In other words, have fun, but be careful.