Law Firm Website Redesign: Move Your Standalone Blog to Your Website

Judging from lunch and happy hour conversations at the LMA 2012 annual conference, we’re in for a wave of law firm website refreshes and redesigns. There was a lot of discussion about incorporating features to increase website traffic and visitor engagement, but no one was talking about the single most effective way to do that: moving their standalone blog to their website.

Maintaining a blog separately from your website just doesn’t make business or practical sense.

  • Websites that incorporate a blog component typically perform better and require less time and expense than maintaining two or more content management systems.
  • Your blog allows you to easily publish new content your site on a regular basis, it is built to be search engine friendly, and it is simply easier (and cheaper) to manage one site instead of two!buy
  • It is much easier and less confusing for your prospects and leads to find and engage with you when you are directing them to just one site.
  • You typically don’t change most content on your main website pages, like your attorney bio and practice description pages. By keeping your blog as part of your main website, the static pages of your site benefit from the optimization and fresh content published on your blog.

Don’t Believe Your Website Developer. It Absolutely Can Be Done.

On the Inkling Media blog, Ken Mueller noted:

” Businesses get a website, and then they get a blog….Usually this is done because they don’t know how to add a blog to their site, or their web CMS isn’t blog friendly. If that’s the case, you might want to think about a complete redesign of your site to something that includes a blog, and again, I’ll put in a big plug for self-hosted WordPress sites.

“So why is it a problem if your blog doesn’t reside on your domain? Because you’re sending all the traffic to another domain: your blog. A blog will get heavier traffic than your site, and it’s more likely to have regularly changing content and important keywords, as well as attract inbound links. If that happens on your blog, your website is getting none of the credit.

“And don’t think that URL masking, redirecting, or even pulling the blog in via frames will help. The SEO credit will still go to the blog domain, not your website domain. The goal is to drive traffic to your site and get the SEO credit for it. This is a bit harder to remedy than the first three, but a quick chat with your web designer will let you know what your blogging options are for your site. And don’t take “No” for an answer. I’ve spoken to several businesses whose web team told them it couldn’t be done. If that’s the case, and SEO is important to you, it might be time for a new site (and a new web designer).”

Get Off on the Right Foot

Don’t forget, you don’t even need a “website.” A blog IS a website — a dynamic website. You can have pages on a blog and, with some of the great WordPress themes on the StudioPress Genesis Framework, you can create an attractive, high-impact website with full blog integration.

 

 

3 Law Firm Marketing Lessons from a Guy Who Makes Fiberglass Shower Pan Liners

I’m having a walk-in shower installed in my home, and getting a workshop in branding and word-of-mouth marketing in the process.

When I began the project, I thought all I needed was a plumber and a tile guy. The plumber was a no-brainer — I’ve relied on Wilson Plumbing for years. But I quickly learned that even a small construction project like mine is comprised of a general contractor cobbling together a cadre of independent niche craftspeople — the demo crew, framers, drywallers, concrete pourers, fiberglass shower pan builders and tilers.

The morning after the fiberglass shower pan was installed (and the overpowering acetone fumes had cleared), I went into the bathroom to inspect the progress and noticed a  simple branding gesture that conveyed a bold message. Embedded on the new shower curb under the fiberglass was a plain card that bore just the name and phone number of the contractor in large, readable type.  What it actually said, though, was, “I made this and I stand behind it. If you like it, call me.”

Clearly, that message wasn’t intended for me — it was tiled over soon thereafter. It was directed to other, unknown contractors that would encounter his handiwork and might want to work with him on a future project.

And it worked!

Later that same day the plumber came by, glanced at the shower floor and remarked, “That’s a great pan liner. Who did the work for you?”  I didn’t know; I just pointed to the card. The plumber took out his mobile phone and snapped a picture of it.

Three Key Marketing Lessons

  1. “Marketing” can get in the way. Whenever possible, let your work product speak for itself. Share and promote well-crafted/well-reasoned pleadings and motions, not just outcomes.
  2. Engage with potential clients/referral sources at the times and places their needs are most immediate.
  3. Keep your message simple, memorable and actionable.
What law firm marketing ideas or inspirations have you gotten from unexpected sources?

 

 

 

 

Legal Marketing: What You’re Missing at SXSW 2012

Every spring the social media and entertainment industries converge on Austin, Texas for SXSW (shorthand for South by Southwest), one of the most frantically busy and buzz-worthy conferences of the year.

For all the claims about lawyers as consummate networkers, I marvel that SXSW is not awash in IP, entertainment and small business/startup lawyers. The superabundance of crowded parties, meet-ups, hospitality pavilions and special events are a networker’s dream — start-up businesses, start-up films and start-up bands, all in need of lawyers with specific expertise.

Rocket Lawyer jumped into the networking fray this year with a Sociable Lawyer Premiere Event last Friday to promote its On Call lead referral program. Despite it being an uncharacteristically cold and rainy afternoon, a crowd of young lawyers converged on a Sixth Street bar to connect. I spent a while talking to some first-year associates about their experience with the controversial forms-driven service, and it was clear that Rocket Lawyer was on to something — building and strengthening connections with the current generation of solo and small-firm attorneys who “get it.”

A hidden bonus for lawyers at  SXSW is the free CLE. Yes, you can get free CLE as part of your SXSW admission.  I don’t know when they started, but for the past several years Lommen Abdo Law Firm has run a really interesting CLE track called “Legal Issues in the Music, Film and Emerging Technology Industries”  Talk about a marketing ROI goldmine….

This year the program boasts more than 40 industry leaders on different 13 panels. All SXSW registrants are welcome, but attorneys can register for up to 13 CLE credits and are given preferential access if the session is full.

Tomorrow’s sessions include:

Gimme Shelter from the Storm Clouds

As more products and services move to the proverbial cloud, from shared collaboration, commercial product offerings, and user-uploaded content, new business models are created while extant business models come under attack. This panel will explore the disruption caused by some new cloud-based services and how this disruption is affecting existing industries. For example, who is responsible for liabilities arising from the use or exploitation of content stored in the cloud; should Congress change the law to impose new liability/responsibilities on operators of cloud-based services; what rights, if any, do consumers have to perpetual access to their content in the cloud; can a user transfer their content in the cloud to another device or person? These and other questions will be addressed by the distinguished panel.

The Automobile as Network Node

Automobiles are increasingly connected to computer networks and are used to collect, use and share vehicle-related information. They also provide a delivery mechanism for driving, entertainment and other content and information. This panel will discuss legal issues arising out of and related to the collection, use and disclosure of vehicle-related information and related emerging legal issues of data use in or related to vehicles.

CLE panels later this week during the music festival portion include:

Royalties in the Digital Space: What, Where and How Much Are They?

Identifying, following and actually collecting essential money from a myriad of digital sources is a growing challenge. With the help of sophisticated music accountants, this panel will show what is at stake, and where and how to secure this income.

Licensing Madness: Exploitations a Go-Go

In a world where music is being licensed to promote, enhance, advertise and image almost everything, the deals and protocols are as varied as the uses themselves. The panel will identify uses and review common terms and deal expectations.

Run for Cover: The Future of Cloud Commerce

As traditional music consumer consumption habits evaporate into the cloud, a new legal and language lexicon casts a mighty shadow over the music business. This panel will analyze whether subscriptions and other alternatives present promise or problems in the new music economy.

Any interest in working with me to pitch social media for law firms panel ideas for next year’s SXSW?

Social Media for Law Firms: Free HubSpot Report Offers Trove of Valuable Marketing Data

The best things in social media research are (frequently) free.

That’s certainly the case with HubSpot’s new report “ The 2012 State of Inbound Marketing.” Highlights include:

  • Survey results of 970+ professionals reporting on their company’s marketing strategy and results
  • How to drive more leads at a lower cost for your business
  • Why social media and blogs are the most rapidly expanding marketing channels
  • What to expect from the future of inbound marketing
As an added bonus, on March 1 HubSpot CMO Mike Volpe will be headlining a live webinar to go over the report’s key findings — also FREE.

Or you can shell out $500 for the new report from ALM Legal Intelligence that quizzed 180 law firms, providing anecdotal support for what we already know about social media marketing at law firms.

Straight Talk from General Counsels on How to Win Their Business

Far too much of corporate law practice marketing is predicated on what the firm wants potential clients to know, rather than what general counsels are actually looking for and how they conduct their searches. I came across a gem of a video on the Corporate Counsel section of Law.com that provides a glimpse of what general counsels actually care about when identifying and vetting outside firms.

  • Strong word-of-mouth is a great equalizer; gets you on the short list.

“Be good at what you do. We tend to interview the people we’ve heard about a lot, and we’ve heard about them a lot because they’ve had success in the past. And it doesn’t mean that we’re the kind of company that defers to the absolutely “blue chip” [or] “name brand” in a certain area because that’s an attorney the board will be comfortable with…If you are good at what you’re doing, whether you’re small, new emerging, well-known, we tend to be able to find you.”

Eric Whitaker, General Counsel, Tesla Motors

 

  • It doesn’t matter how good you are if you’re also an ass.

“Can I get along with this person, will they get along with my [internal] clients? Getting along with me is important, but it’s much more important to get along with the clients, because the clients are going to see you in the long term, every day basis. If the people who have to work with you on a daily basis in that transaction can’t stand you, that’s not going to reflect well on me nor is it going to get you repeat business.”

Robert Shives, Senior Director & Associate General Counsel, Fujitsu

 

  • Forget quirky videos and personal narratives; make website attorney bios more search-friendly.

“I absolutely check out bios, because we are frequently vetting new counsel. I look at representative clients, I look at representative matters. One of the things that makes me crazy is when the sites aren’t easy to maneuver. So how you’ve coded your website to be able to sort. Try and do it yourself, as if you’re an outside counsel trying to get to a person with this expertise in this location.”

Renee Lawson, Associate General Counsel, Zynga

 

  • Think rifle, not shotgun.

“One of the things that’s sort of interesting is that a lot of firms describe [themselves] as the everything to everyone. I’m usually looking for something very specific, so if you are an IP/anti-trust/transactional/product liability/labor and employment/estates and trust lawyer – which I have seen – you’re probably not the attorney I’m going to hire. So think about how you’re portraying yourself to the outside world.”

Renee Lawson, Associate General Counsel, Zynga

 

“It’s a credibility issue as well. When one sees that long list of “you’re an expert in every field,” you just pass. You take a pass on that person.”

Megan Pierson, Senior University Counsel, Stanford University

 

  • You’re competing against in-sourcing.

“I hire a lawyer and expect that they’re going to give me 2,000 hours a year for a $200,000 salary — I’m paying them $100 an hour. In reality, if you’re working with me at a high growth company you’re working 3,000 hours a year, so it’s even less [per hour]. My blended rate from law firms for the most part — big law firms — is still $400-$500 an hour.

“It’s simply a situation where, for the most part, law firms have priced themselves out of a whole bunch of work I used to have them do. It’s that simple. When I started in ’99 I would send contracts to law firms, I’d send license agreements to law firms, I’d send some employment issues to law firms. I just don’t do it anymore.”

“If work is going to repeat at all, I’ll bring the expertise  in-house. My in-house teams have simply gotten much bigger, and my outside counsel use has gone down, and it’s a direct result of the economics of it.”

Eric Whitaker, General Counsel, Tesla Motors

  • Billing reviews can be moments of truth.

“I don’t bring everything up with my outside counsel, but I do bring certain things up because we are early in a relationship and I want to set expectations. If I ask you to look at something on a bill, I expect you to look at it, and I expect you to get back to me promptly. And frankly if it even has the slightest appearance of being inflated, wrong, I expect you to say, “I’ve taken care of it,” and I expect you to do it right away.

“If I have to battle for a write-off with you, after I’ve given you the courtesy to bring it to your attention and reviewed your bills that you should have reviewed, you’re not on my list anymore.”

Renee Lawson, Associate General Counsel, Zynga

 

Social Media for Law Firms: Ignite Internal Collaboration with Yammer

On last Friday’s #LegalChat on Twitter, the topic of using social media for internal collaboration came up. Several of us mentioned Yammer as a platform worth considering for large and multi-location firms.

Although the companies are not affiliated, a simple way to describe Yammer is a private version of Twitter.

“Enterprise social networking empowers employees to be more productive and successful by enabling them to collaborate easily, make smarter, faster decisions, and self-organize into teams to take on any business challenge. This new way of working drives business alignment and agility, reduces cycle times, increases employee engagement and improves relationships with customers and partners.”

If you’re open to a SaaS solution for enhancing organizational effectiveness and improving client service, Yammer offers some powerful capabilities:

  1. Connect subject matter experts and facilitate real-time online conversations across the firm.
  2. Create a dedicated team workspace for a matter, a practice area or a cross-functional group.
  3. Use it with, or as an alternative to, a content management system to share, store, and manage documents, presentations, images and videos.
  4. Create a secure external network to communicate/collaborate with clients and vendors — fewer phone calls.
  5. Stay connected through mobile devices — just like Twitter.
I expect data security paranoids will dump on this idea, but as social media-based solutions for law practice management go, Yammer is pretty slick and worth considering.
I’d love to hear from any law firms currently using or considering Yammer.


Law Practice Management: We Have Met the Enemy and He Is Us

Q: How is the “information overload” problem like America’s obesity epidemic?

A: We know what needs to be done to address it, but we’re daunted by the seeming enormity of the task, and too few of us make the effort.

While not as disturbingly graphic as a Dr. Oz episode on belly fat, the following infographic from Mindjet illustrates the negative impacts and costs of information overload, and 11 simple coping strategies we can all implement to help us deal with the volume and complexity of information in healthy and productive ways.

 

 

The Law of Flash Mobs and Pranks: An Interview with Ruth Carter

“Niche development” in legal marketing typically entails becoming known for a deep focus on particular aspects of a practice area or business segment, expertise in arcane and/or complex issues, or both. What interests me about Ruth Carter’s work in the law of flash mobs and pranks is that she drew from her own experiences and tapped into the cultural zeitgeist to pioneer an entirely new category of law.

Q:  From reading through your blog archives, it seems like your interest in the law of flash mobs and pranks originally derived from your passion for improv and guerilla theater and took root while you were in law school. Is that a fair description? Was there an “ah ha” moment for you, where you decided that it was a niche you wanted to explore in depth?

A: That’s a fair description. My first flash mob was the 2009 No Pants Light Rail Ride when I was a 1L. During that flash mob, I met the people with who I founded Improv AZ.

My real “ah ha” moment came during my 1L summer during my internship with the U.S. Army JAG. I got to spend a few days sitting in on criminal law classes for military police trainees. During my criminal law class, the only crimes we focused on were homicide and manslaughter. We skipped the crimes that are more common and easy to commit. At the military police class, I learned about crimes like solicitation and conspiracy – two crimes that flash mob organizers can commit just in the planning stages of a flash mob. That’s the experience that showed me that flash mob organizers need to be mindful of the legalities of their events at all stages of planning and executing flash mobs.

 

Q: How do you describe your engagement with the topic today? Is it an avocation, or are you developing and marketing your expertise as a unique practice area?

A: I live and breathe flash mob law. I absolutely love it.

I don’t know how much of a demand there is for flash mob law practitioners. I am opening a law firm in January 2012 and I will be listing “flash mob law” as one of my areas of practice.

 

Q: To a layman like me, it appears that the challenge of this niche is understanding the interaction of criminal law, property rights, torts and even constitutional law as they apply to public performance — a classic example of balancing rights and responsibilities. How do you describe it?

A: That’s about right. I describe flash mob law as a combination of criminal, property, tort, First Amendment, intellectual property, and entertainment law.

 

Q: The transgressive nature of flash mobs and pranks is central to their appeal. As an attorney, how do you reconcile those tensions?

A: There is a huge difference between violating cultural norms and breaking the law. One the keys to organizing successful flash mobs is knowing how to push the envelope without crossing the line.

Flash mobs are about doing the unexpected but it should never go so far that it interferes with others’ rights or gets you arrested. It’s about entertaining, amusing, and surprising an unsuspecting audience.

 

Q: Wikipedia takes pains to distinguish between “flash mobs” (brief, seemingly pointless) and “smart mobs” (promotional stunts). Is that a distinction without difference, or are there substantive issues that attach to one or the other type of activity? What about “pranks”?

A: The difference between flash mobs and smart mobs is the intent. Flash mobs have no underlying motivations except to do something entertaining and unexpected. Smart mobs are a form of advertising. They exist to promote causes, services, and products.

My troupe, Improv AZ, only does entertaining flash mobs and pranks. We would entertain the possibility of being hired to do a smart mob, but it is not something we actively seek to do.

The difference between pranks and flash mobs is mainly the size. Pranks are small scale activities that we do not invite the public to join. The only people who are involved in pranks are the organizers, our videographers, and our photographers. No one knows that a prank was planned until the blog and video appear on the internet. The prank that Improv AZ is best known for is the Coroner Prank. The first time we did it, the only people involved were the 4 “coroners” and 2 people who videotaped us.

Flash mobs are large scale events where we invite the hundreds of people on our email list or the general public to participate. Some of the flash mobs that Improv AZ has organized are the annual No Pants Light Rail Ride, the Fake Protest, Welcome Back, and the Epic Super Hero Battle.

 

Q: In your view, what are the biggest public misperceptions about what we can and can’t legally do with guerilla events, stunts, pranks, etc.?

A: From the organizer perspective, the biggest misperception is the idea that you can do whatever you want as long as you have good intentions. That’s not true – your actions matter more and you can be arrested for breaking the law even if you meant no harm. Additionally, some people assume they can do whatever they want in a public place, like shopping malls.

There were a few incidents at the end of 2010 where flash mobs ended badly. There was a dance flash mob at Scottsdale Fashion Square in Arizona that resulted in some people getting banned from the mall for a year. The security there has made it clear that they don’t want any flash mobs on their premises. There was another incident at a mall in northern California where people were invited to come and sing the Hallelujah chorus. So many people showed up to participate that the fire marshal had to come to evacuate people and there were reports that the floor felt like it was giving way.

 

Q: YouTube and shows like “Punk’d” and “America’s Funniest Home Videos” have elevated pranks to an entertainment genre. As average folks chase fame and/or fortune with their Flip cams and mobile phones, what legal issues do they need to be aware of?

A: The main thing that people need to be aware of is when they do a prank or flash mob that involves illegal activity, and they put the video on the internet, they may have just published all the evidence that law enforcement needs to charge them with a crime.

 

Q: Flash mobs are increasingly associated with civil disobedience and intentional criminality. Have you found that this conflation is creating more problems for group actions intended for artistic expression, entertainment and commercial purposes?

A: Yes. I cringe every time I read an article that refers to a criminal incident as a “flash mob crime.” These group assaults and robberies hurt the reputation of the real flash mob community when the media refers to them as flash mobs. As organizers, we put significant time, thought, and energy into making sure that our events are legal. We don’t want to be associated with any illegal activities. Some of us argue that the term “flash mob crime” is an oxymoron, because flash mobs cannot include criminal acts.

 

Q: Can you share some lessons you learned the hard way about the legal consequences of flash mobs and pranks?

A: Oh yes. I learned the hard way that just because we planned a prank to be legal, someone still might freak out and call the cops. During Improv AZ’s Coroner Prank #2, we took our body bag for a walk through a mall. The mall cops detained us and called the real cops claiming that we had committed “dozens of felonies.” The police didn’t cite us for anything and the worst thing that happened was some of us were banned from the mall for three months. That was the prank that convinced me to take a criminal procedure class so I would know what authority mall cops and real cops have. Looking back, we probably could have left the mall when the mall cops confronted us despite their instructions to remain there.

 

Q: What are your top five tips for flash mob and prank planners?

  1. Never assume that your flash mob or prank is legal – always look up the applicable state and local laws. When in doubt, consult an attorney.
  2. Be prepared for encounters with the police. Know what they can and can’t do and be ready to respectfully explain why what you’re doing is legal.
  3. Make sure your participants know their do’s and don’ts going into a flash mob. For example, before the No Pants Light Rail Ride, we remind our participants that they must have their genitals and anuses covered per Arizona law. We encourage people not to wear thongs and to wear briefs under their boxers to prevent any unexpected exposure when they sit down.
  4. Don’t do anything in public that you wouldn’t put on the front page of the newspaper. Once the photos and video are on the internet, you have no control over who is going to see it – your family, your friends, your employer, etc. It’s not uncommon for the press to be tipped off about upcoming flash mobs and for the footage to end up on the evening news.
  5. If you are arrested, immediately tell law enforcement that you’d like to exercise your right to remain silent and ask to speak to an attorney, and then don’t say anything to anyone until you speak with an attorney.

Known for her daring antics and outgoing personality, Ruth Carter is a co-founder of Improv AZ and the owner of Carter Law Firm, PLLC, a virtual law office specializing in intellectual property, social media, First Amendment and flash mob law. Ruth blogs weekly at UndeniableRuth.com.


Endeavor to Be Useful: Legal Marketing Tips 12.31.11

A digest of social media “how-to” advice and tips for legal marketing.

  • Legal technology predictions for 2012 | Legal Currents
  • SEO Copywriting Tips for Improved Link Building | SEOmoz
  • The KISSmetrics Guide to Keyword Research – Part III: 40 Top Keyword Research Posts of 2011 | KISSmetrics
  • SEO Strategies and Inbound Marketing Best Practices for 2012 | Kaiserthesage
  • Top 25 Social Media Blogs For Businesses / Flowtown
  • 50 Awesome Posts on Email Marketing | Unbounce
  • 5 Steps to a Better SEO Strategy| Quicksprout

 

 

 

Law Practice Management: Fortune Favors the Bold

If you believe Vivia Chen’s recent post on Careerist, neither chief legal officers at corporations nor their outside counsel firms are seriously interested in alternative fee arrangements. Chen bolstered her thesis with an opinion from Corporate Counsel writer Nigel Holloway: “True, more than three-quarters of legal departments surveyed are initiating talks with their law firms over alternative fee arrangements, but these rarely bear fruit.”

What this perfunctory analysis elides is that even if clients are not aggressively pushing for AFAs, that doesn’t mean they are unquestioningly paying whatever bills they get. There are other reliable, time-tested ways to lower costs. As long as outside firms are willing to write off billable hours, clients can achieve their cost and productivity objectives without the trouble of negotiating complicated new service agreements.

While the profession dithers with what to do about the billable hours pricing model, a few firms are pioneering a wide range of technology-enabled efficiency and cost saving applications. As Hamlet observed, “There are more things in heaven and earth, Horatio, than are dreamt of in your philosophy.”

 

Hal M. Stewart, Chief Operating Officer of Chadbourne & Parke, recently offered a more action-oriented take on  how innovative law firms are lowering operating expenses. His excellent post outlines nine innovative technology applications already in use by some law firms that offer significant opportunities for cost reduction and organizational effectiveness:

  • Full digitization of incoming mail
  • “Hoteling” office space arrangements
  • E-billing for law firm vendors
  • Workflow automation for billing adjustments and A/R write-offs
  • Automated notification for AFA threshold reporting
  • Unified VOIP communication, collaboration and messaging infrastructure
  • Social media for recruitment and associate communications
  • Workflow-enabled transaction experience systems
  • Data mining for alternative fee arrangement pricing

The pressure on both in-house legal departments and outside counsel to deliver exceptional legal services at competitive rates is real and growing. AFAs are only one piece of the puzzle.

Do you think there’s a tipping point coming for bold moves into cost control and reduction, or will it continue to be  more talked about than acted on?